Customer Service Representative

Serra Chevrolet Cadillac Clarksville • Clarksville, TN

16d • Onsite

About The Position

Serra Chevrolet Cadillac of Clarksville is setting customer service and parts sales records month after month and is looking to add a SUPERSTAR Customer Service Associate to their team. This is an opportunity to make a final career move, as most of the team are long-time employees. The company offers an Albert M. Serra Scholarship Program, awarding annual scholarships to qualifying dependent children of qualifying Serra associates. They also offer future career growth opportunities as they promote from within.

Requirements

• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Must have a valid driver’s license and acceptable driving record
• The desire to be the best
• All applicants must be able to pass a pre-employment background check and drug screen

Nice To Haves

• High School diploma or equivalent

Responsibilities

• Answer customer calls and establish follows-up with customers
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Ensure that customers receive prompt, courteous, and effective service.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Benefits

• Top pay based on qualifications
• Monthly Bonus
• Paid training
• vacations
• holidays
• 401K program with dealership participation
• Health, dental, vision, life, accident, short- and long-term disability insurance
• Albert M. Serra Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED