Customer Service Representative

Hall's Culligan Water • San Diego, CA

13h • Onsite

About The Position

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Requirements

• Previous experience in a customer service role preferred.
• Must have 2+ years' experience in a call center environment
• Must have 2+ years' experience working with Microsoft Office products
• Must have 2+ years' experience in Collections
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Type a minimum of 40wpm, including ten-key, accurately and by touch.
• Strong communication skills, commitment to teamwork, and effective problem-solving skills.

Nice To Haves

• Genuinely enjoy interacting with customers
• Enhanced ability to resolve issues through strong product and service knowledge
• Effectively manage time
• Empathy and resilience
• Demonstrate understanding and compassion towards customer concerns
• Handle difficult situations constructively without becoming discouraged
• Adaptable to new processes and procedures
• Maintain a positive attitude, even when challenging situations arise
• Comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Benefits

• Paid time off (PTO) at a generous accrual rate
• Full benefits package, including a 401k with company match, following your introductory period
• Career advancement opportunities
• Opportunity to utilize Culligan equipment in your home free of charge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees