Customer Service Representative

t.d.k. corporation•Woodbridge, NJ

9d•$21 - $24•Hybrid

About The Position

Maintain customer accounts. Coordinate between the Customer, Supply Chain Analysts, and Sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer order processing, customer relations, customer complaint processing, reporting, pricing, and order maintenance.

Requirements

Bachelor Degree (or equivalent experience)
4+ plus year of experience with logistics background.
Word, Excel, Outlook, SAP knowledge a plus
Ability to accept responsibility and account for his/her actions.
Ability to perform work accurately and thoroughly.
Ability to communicate effectively with others using the spoken word.
Ability to communicate in writing professionally, clearly and concisely.
Ability to take care of the customers’ needs while following company procedures.
Ability to pay attention to the minute details of a project or task.
Ability to exhibit a cheerful demeanor toward others.
Ability to get along well with a variety of personalities and individuals.
Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Ability to effectively build relationships with customers and co-workers.
Ability to be held accountable or answerable for one’s conduct.
Ability to show consideration for and maintain good relations with others.
Ability to work successfully with a variety of people without making judgments.
Ability to complete assigned tasks under stressful situations.

Nice To Haves

SAP knowledge a plus

Responsibilities

Process orders and verify pricing and terms.
Process order changes as requested by customer.
Creating and maintaining customer pricing.
Creating and maintaining customer cross reference data.
Open Order and Delivery Reporting to customer.
Creating shipping documents for customer.
Initiating customer complaints with Supply Chain Analysts.
EDI processing.
Maintain good customer relations via email and phone from both internal and external sources.
Obtain delivery and tracking information from factory and provide to customer.
Provide all necessary reports (ie. delivery, open orders, shipments, invoicing) as requested by internal and external sources.
Work with Supply Chain Analysts to determine customer material requirements and maintain orders accordingly.
Respond to customer or potential customer requests for information and/or problem solving.
Other tasks as defined by Supervisor or Management.