Customer Service Representative
ThompsonGas LLC• Greenacres, FL, US, FL
•Onsite
About The Position
ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position no hybrid/remote work is available.
Requirements
- Degree or equivalent experience required
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Previous experience with CARGAS and MPX systems preferred, but not required
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Flexible to work OT during the busy season
- Spanish Required
Nice To Haves
- Call center experience
- Previous experience with CARGAS and MPX systems
Responsibilities
- Handle inbound calls by asking probing questions to uncover sales and service opportunities
- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
- Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
- Handle each call with a high level of professionalism, warmth and eagerness
- Possess a working knowledge of all ThompsonGas products and service offerings
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- Provide timely and accurate information on customer order status
- Lead outbound calling operations in effort to collect from past due customers
- Enter and update customer account information in CARGAS and MPX systems
- Process billing payments for walk-in customers
- Responsible for processing driver daily paperwork
- Spanish Required
- Other duties as assigned
Benefits
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance
- Paid time off that increases with tenure
- Employee training programs with career development/advancement opportunities
- Employee recognition program
- Quarterly bonus potential
- Paid maternity leave
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
