Customer Service Representative – Direct-to-Consumer (DTC)

Fenix Outdoor North America-posted about 14 hours ago

$20 - $22/Yr

Full-time • Entry Level

Onsite • Aurora, CO

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Fenix Outdoor North America has an exciting opportunity for a motivated, high-energy customer service champion to join our DTC Customer Service team located near Denver, Colorado. At Fenix Outdoor, we create life-altering experiences in nature through providing a full range of products and specialty outdoor retail stores across several countries. Our company enables people to enjoy life outside. We’re a team of nature lovers, and we enjoy being outside. Whether in a city park or climbing the peak of a mountain, sustaining the world we live in is a top priority in what we do. After all, our business is nature. As a Customer Service Representative on our DTC team, you will provide exceptional customer experiences for our Fjällräven, Royal Robbins, and Hanwag customers. This role calls for regular, close communication with consumers and strong cross-functional collaboration with internal teams.

Respond to customer inquiries, requests, and concerns via phone, email, and live chat in a timely and professional manner
Assist customers with order changes, cancellations, returns, and product-related questions
Research and resolve shipping, delivery, and payment issues
Educate customers on technical product application, sizing, and general use to help them select the right items for their needs
Facilitate communication between departments as needed to resolve customer issues
Contribute to a positive, solution-oriented team environment by jumping in to help where needed

Experience in a customer service or retail role
A genuine love of helping customers, solving problems, and creating positive experiences
A strong belief in delivering exceptional customer service at every touchpoint
Clear and effective written and verbal communication skills
Excellent attention to detail and strong time management skills – you can prioritize effectively and work efficiently
Comfort learning, navigating, and mastering multiple systems and tools
Enthusiasm for fast-paced environments and working toward ambitious goals
Technical proficiency, including comfort with Microsoft Office (Outlook, Excel, Word)
Ability to build trust and positive relationships with teammates
A mindset focused on continuous improvement – for customers, for coworkers, and for the company

Bachelor’s Degree or equivalent combination of education and work experience
Previous retail or customer service experience in the outdoor industry
Experience using ERP systems (especially Microsoft AX)
Experience with Zendesk

A stimulating work environment with passionate, enthusiastic co-workers
Opportunities for personal and professional growth that will elevate your career
A company that treasures sustainability and acts to create future stewards of nature
Medical, Dental, Vision, Critical Illness, Accident
401k with generous company match
Generous schedule of company-paid holidays
Product discounts on all Fenix Outdoor brands
Industry discounts and more…

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Customer Service Representative – Direct-to-Consumer (DTC)

Job Search Resources

Tools

Career Hubs

Guides

Company