Direct to Consumer Product Intern

Blackhawk Network•Pleasanton, CA

About The Position

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview At Blackhawk Network, particularly through Giftcards.com, we’re redefining the digital gifting experience with innovative, user-focused solutions. Our platform goals are to provide seamless personalization, purchase and delivery of gift cards – both physical and digital – serving a wide range of top retail brands. Join our team to help build scalable, secure and cutting-edge prepaid technologies that simplify gifting for millions of users. Our employees are our biggest assets! Come find out how we engage, with the biggest brands in the world. We look for people who collaborate, who are inspirational, who have passion that can make a difference by working as a team while striving for global excellence. You can expect a strong investment in your professional growth, and a dedication to crafting a successful, sustainable career for you. Our teams are composed of highly talented and passionate 'A' players, who are also invested in mentoring and enabling the best qualities. Our vibrant culture and high expectations will kindle your passion and bring out the best in you!

Requirements

Business management, product, or payments experience and/or enrolled in BA/BS equivalent is preferred
eCommerce knowledge
Strong collaborations skills with the ability to effectively work cross-organizationally
Ability to recognize when to reach out and clarify business requirements
Communicates clearly
Consistently meets deadlines
Curiosity and creativity that leads to understanding a problem that needs to be solved
Self-Starter who is adept at managing through chaos to reach a goal
Enjoys a fast-paced learning environment
Strong English writing skills
Strong competency in Microsoft Office Suite (Excel, Word, PowerPoint) and LucidChart
Currently enrolled in a Bachelor’s/Master's degree program in Marketing, Business or Finance
Solid verbal and written communication skills
Willingness to learn, be inquisitive and passionate
Strong interpersonal and collaboration skills
Thrives in a fast-paced learning environment

Nice To Haves

Big Data and ML
Product Management
Enterprise Program Management
UX
Consumer Experience, specifically eCommerce interest

Responsibilities

Identify, research, and build requirements to optimize product performance through A/B testing, improving funnel metrics, enhancing registration opportunities, increasing customer engagement, converting gift card recipients to purchasers, and encouraging repeat purchases.
Develop business requirements, success criteria, and project phasing in conjunction with internal stakeholders
Build relationships and work closely with product, marketing, account management, sales, finance, settlement, legal, and compliance to understand product gaps and improve products.
Conduct competitive analysis and user research to identify customer needs and market opportunities
Collaborate with cross-functional teams including engineering, design and marketing to support product development cycles
Help track key performance metrics and analyze data to measure product success and recommend improvements.
Support the creation of product documentation, roadmaps and presentations for internal and external stakeholders.
Contribute to the ongoing website redesign by providing input on mobile and desktop user experience enhancements to ensure ease, accessibility and conversion optimization.