Customer Service Representative

Happy Floors•Phoenix, AZ

11d•Onsite

About The Position

Happy Floors is seeking a talented and energetic Customer Service Representative to join their team. This role is responsible for maintaining customer satisfaction, maximizing sales productivity, and optimizing customer service. The Customer Service Representative will provide support to customers via phone, email, or fax, ensuring world-class customer service in all interactions. The successful candidate must be able to work in a fast-paced environment and perform accurate data entry.

Requirements

High School Diploma or Equivalent (GED) preferred
Communication and Organizational skills (English/Spanish a plus)
1 year of previous customer services/call center experience.
Customer service, email, and telephone etiquette are a must.
Must be computer literate with data entry skills.
Intermediate to advance knowledge of Microsoft Office: Word, Excel, and Outlook
Ability to navigate through multiple programs as well as reading and comprehending various customer care service tools.

Nice To Haves

Previous knowledge navigating Great Plains (GP) a plus

Responsibilities

Professionally respond to inbound calls from customers nationally
Accurately input information into various fields
Maintain CRM database with customer and prospect information
Maintain an order batch
Responsible for the life of an order that is assigned from processing to following up, if required
Follow up as necessary on orders to ensure that orders are processed in a timely manner
Verify Items and customer’s information entered accurately
Follow up on pending payments and process payments