Customer Service Representative
Schweitzer Engineering Laboratories (SEL)•Nashua, NH
•$27 - $32•Hybrid
About The Position
Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Northeast region! We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers.
Requirements
- A minimum 1 year of customer service experience
- An Associate's degree or related business experience
- Strong computer skills
- The ability to learn concepts and technical details of products
- The ability to work cooperatively in a team environment
- The ability to travel up to 10%
Responsibilities
- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems
Benefits
- Competitive pay
- Superior benefits
- Inspiring work
- Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- Top tier medical, prescription, dental, vision, life, and disability insurance.
- 10 paid holidays
- annual vacation accrual starting at 12 days
- 9 paid sick days
- paid family and medical leave that covers 90% of your pay.
- STEM courses
- apprenticeships
- tuition assistance
- engineering development programs.
- wellness
- fertility
- adoption
- flexible spending benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
