Customer Service Representative

OpenRoad Franks Collision LLC•Baytown, TX

15d•Onsite

About The Position

As part of the Open Road Collision group DBA Frank's Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Requirements

Previous front desk, customer service, receptionist, or administrative experience preferred.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and familiarity with office software systems.
Ability to multitask and remain organized in a dynamic environment.
Customer service mindset with attention to detail and a positive attitude.
High school diploma or equivalent required.

Responsibilities

Greet and assist customers in a professional and courteous manner.
Answer incoming phone calls, direct calls, take messages, and respond to emails.
Schedule appointments and coordinate with service advisors.
Facilitate rental car shuttle pickups and drop-offs.
Process payments (check and credit card) and issue receipts.
Maintain cleanliness of the front office and customer waiting areas.
Provide backup support to accounting (billing, invoicing, A/R, A/P).
Manage incoming/outgoing mail and deliveries.
Communicate effectively with customers, staff, and external partners.
Maintain inventory and order office supplies as needed.
Assist with internal messaging and run errands when required.
Utilize multiple software systems for scheduling, communication, and administrative tasks.
Support a collaborative team environment focused on customer satisfaction and quality repairs.