Customer Service Representative

Rehab Medical•Indianapolis, IN

15d•Onsite

About The Position

The Customer Service Representative, under the direct supervision of the Customer Service Manager, shall have responsibility for responding to all inbound calls to the call center, as well as any service request initiated. The position will also require outbound calls in response to call backs from our answering service, voicemails, text requests etc. Below are additional key functions and skills for this opportunity: Monitor the call queue and demonstrate urgency in answering patient calls Provide excellent customer service with professionalism and empathy Coordinate regularly with local offices and sales representatives in all locations Updates and maintains patient information in databases Responds to customer inquiries regarding service, equipment, products, shipment, deliveries, general information and complaints Troubleshoots issues and malfunctions with equipment. Diagnosis the need for replacement parts Educates patient on service processes, general expected timeframes, and estimated financial responsibility Enters service tickets into system as necessary Tracks information and complete reports when required Comply with all aspects of compliance

Requirements

High School Diploma
At least 2 years of call center experience
Basic computer skills including but not limited to data entry, email, and internet
Ability to communicate telephonically
Ability to maintain confidentiality
Excellent verbal and written communication skills
Ability to work independently, be detail oriented and organized
Ability to meet multiple competing deadlines
Excellent customer service skills

Responsibilities

Respond to all inbound calls to the call center
Respond to any service request initiated
Make outbound calls in response to call backs from our answering service, voicemails, text requests etc.
Monitor the call queue and demonstrate urgency in answering patient calls
Provide excellent customer service with professionalism and empathy
Coordinate regularly with local offices and sales representatives in all locations
Update and maintain patient information in databases
Respond to customer inquiries regarding service, equipment, products, shipment, deliveries, general information and complaints
Troubleshoot issues and malfunctions with equipment
Diagnose the need for replacement parts
Educate patient on service processes, general expected timeframes, and estimated financial responsibility
Enter service tickets into system as necessary
Track information and complete reports when required
Comply with all aspects of compliance