CSR - South Bend

Kirby Risk•South Bend, IN

2d•Onsite

About The Position

Customer Service Representative – Electrical Supply South Bend, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. What You will Do as a Customer Service Representative In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service. You will: Deliver outstanding customer service—exceeding expectations and honoring every commitment. Partner with outside sales to support customers and strengthen relationships. Coordinate with vendors to ensure products are delivered accurately and on schedule. Support corporate marketing efforts such as product launches and training events. Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including: Counter and Inside Sales Warehousing and Inventory Management Driving and Deliveries Vendor and Customer Communications Order Entry and Product Support Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

Requirements

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with excellent organizational abilities
Quick learner who’s eager to grow and apply new knowledge
Ability to lift, push, pull, carry up to 50 lbs.
Valid driver’s license required
Comfort with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments

Nice To Haves

Experience in business-to-business sales or electrical distribution preferred
Forklift experience a plus

Responsibilities

Deliver outstanding customer service—exceeding expectations and honoring every commitment.
Partner with outside sales to support customers and strengthen relationships.
Coordinate with vendors to ensure products are delivered accurately and on schedule.
Support corporate marketing efforts such as product launches and training events.
Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including: Counter and Inside Sales Warehousing and Inventory Management Driving and Deliveries Vendor and Customer Communications Order Entry and Product Support