Customer Service Representative

TEKsystems•Scottsdale, AZ

3d•Hybrid

About The Position

We are seeking a Customer Service Representative to support customers through phone, email, and chat in a fast-paced, metrics-driven contact center environment. This role is ideal for someone who enjoys problem-solving, providing empathetic support, and working with cutting-edge technology products. You will support customers ranging from field professionals to legal teams, answering questions, resolving issues, and ensuring a high-quality customer experience.

Requirements

High school diploma or equivalent (college degree preferred)
1–2 years of customer service or customer support experience
Experience supporting customers via phone, email, and chat
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable working in a performance-measured environment
Proficient in Microsoft Office
Familiarity with CRM and call center software
Ability to complete tasks quickly, accurately, and independently

Nice To Haves

Salesforce or CRM experience
MS Dynamics
Multi-tasking in a contact center setting
Multi-channel (phone, email, chat) support experience

Responsibilities

Build and maintain strong subject matter expertise in internal systems, processes, and solutions
Resolve customer issues via phone (60%), email, and chat (40%)
Identify the root cause of issues and provide clear, accurate solutions
Document all customer interactions thoroughly using CRM case management tools
Meet individual and team performance metrics, including call handling, case resolution, quality, and CSAT
Provide feedback and suggestions for process and performance improvements
Maintain professionalism, empathy, and accuracy in every customer interaction