Customer Service Representative

Mauser Packaging Solutions•Edmonton, AB

13d

About The Position

Mauser Packaging Solutions is seeking a Customer Service Representative dedicated to innovation and making the world a better place. This role offers opportunities for growth and development within a company focused on helping customers achieve better sustainability with their packaging. The company values innovation, serving customers better, and environmental stewardship. This position is for individuals who want to do important work, solve interesting problems, and be part of a diverse, forward-looking team.

Requirements

Minimum 2-3 years customer service experience preferred required.
Strong verbal and written communication skills.
Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong time management and multi-tasking skills.
ERP experience required (ex. SAP, Sage).
Ability to work with all areas of the business including plant and sales personnel.

Nice To Haves

Associate or bachelor’s degree preferred but not required.

Responsibilities

Establish and grow relationships with customers by communicating, advocating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Effectively handle inbound phone calls from current and potential customers.
Communicate and follow up on order confirmations, changes and cancellations to both customers and internal team members.
Understand customer needs and requirements by providing exceptional customer service.
Determine efficient shipping methods for order fulfillment and track orders to ensure they are shipped and delivered in a timely manner.
Review plant delivery schedules versus requested dates and resolve any conflicts. Track and communicate any changes and potential service issues to the customer.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicate with Sales Representatives, Purchasing, and Management as needed.
Process claims which includes any shortages, damages, quality issues and any miscellaneous items.
Initiate the issuing of credits, return authorizations and pallet returns.
New account information entry as well as maintaining accurate information on current accounts.
Performs other duties as assigned.