Customer Svc Rep 2 or 3

Georgia Department of Public Health • Hall County -Gainesville, GA

4d • Onsite

About The Position

The Georgia Department of Public Health - District 2 is seeking a Customer Service Representative for the Hall County Women, Infants & Children's (WIC) Department. This role involves supporting the mission of protecting the lives of Georgian residents. As part of the team, you will contribute to public health efforts while benefiting from a range of professional development and workplace flexibility opportunities. The department fosters a collaborative and inclusive environment with a hands-on approach to problem-solving and active engagement.

Requirements

• Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
• Customer Service Representative 3: High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

Nice To Haves

• To be able to speak, read and write Spanish.

Responsibilities

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Completing participants intake in person and over the phone, scheduling appointments, maintaining clinic flow, answering phone calls and emails, making appointment reminders, working on clinic reports, and communicating and coordinating with colleagues.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• A defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• Medical/childcare spending accounts can be established in addition to deferred compensation – 457.
• Wellness breaks during the workday are authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED