Customer Service Representative

McKesson•La Vergne, TN

19d•$15 - $25

About The Position

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound customer interactions, order management, account support, and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders, coordinating returns, resolving inquiries, and managing Salesforce cases within defined service level agreements (SLAs). Success in this role requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to delivering first-call resolution whenever possible.

Requirements

High school diploma or equivalent
Typically requires 1+ years of relevant experience
Strong customer service and communication skills
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Ability to multitask and prioritize competing responsibilities
Strong attention to detail and sense of urgency
Ability to work effectively in a fast-paced, team-oriented environment
Strong computer and keyboarding skills
Ability to maintain schedule adherence and performance expectations

Nice To Haves

Associate's or Bachelor's degree
Previous customer service, call center, order management, or customer support experience
Experience working with CRM platforms such as Salesforce

Responsibilities

Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
Complete special projects and additional responsibilities as assigned by leadership.