Customer Service Representative
About The Position
Interviews customers and records interview information into computer for customer service. Communicates by phone and email to ensure timely and effective response. Role models the Company’s commitment to customers. Checks order entries for accuracy and updates orders with rates. Makes appointments as loads are tendered. Updates TMW with appointment information. Sets up best passes, pre-passes, and satellite radios when drivers get info on new trucks assigned. Communicates load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised. Notifies customer locations of upcoming deliveries. Manages damaged freight issues in coordination with Safety/HR and the customer. Exhibits attendance that indicates commitment to the job; helps out and covers for co-workers whenever needed. This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.
Requirements
- Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
- Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- High school diploma or GED; six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
Responsibilities
- Communicate by phone and email to ensure timely and effective response.
- Role model the Company’s commitment to customers.
- Check order entries for accuracy and update orders with rates.
- Make appointments as loads are tendered.
- Update TMW with appointment information
- Set up best passes, pre-passes, and satellite radios when drivers get info on new trucks assigned.
- Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.
- Notify customer locations of upcoming deliveries.
- Manage damaged freight issues in coordination with Safety/HR and the customer.
- Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
