Customer Service Representative I

Kele•Bartlett, TN

1d•Onsite

About The Position

Kele Inc. is seeking a Customer Service Representative to join their team in Memphis, TN. This full-time position is responsible for working with the Sales and Customer Service teams to proactively meet customer expectations by delivering exceptional service. Kele Inc., founded in 1983, is a leading distribution and solutions partner with national reach and a global presence, providing automation and efficiency solutions to various facilities. The company emphasizes a culture of collaboration, innovation, and customer obsession.

Requirements

High School diploma or equivalent
Minimum one-year related work experience
Ability to learn and use company software

Responsibilities

Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
Maintains customer and account information in Salesforce database
Sets up new customer accounts as per requests from the Accounting Department
Completes outbound calls to customers for payment information
Escalates complex cases to Senior Customer Service Team
Releases web holds from orders
Enters portal orders
Inputs address information into Amazon orders
Rotates with front desk duties
Acts as an overflow resource for Salesforce team cases
Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Benefits

Medical insurance
Vision insurance
Dental insurance
HSA
FSA (medical and dependent care)
401(k) with employer match up to 4% with immediate vesting
Employer-paid short- and long-term disability coverage
Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
Paid time off
Paid holidays
Tuition reimbursement
Paid maternity leave