Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC•Indianapolis, IN

6d•Onsite

About The Position

Welcome to Destination Pet, where we are a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day, revolutionizing the pet industry. We are looking for a Customer Service Representative who can make every client feel like a VIP (Very Important Pet-parent). This role requires someone who is part concierge, part chaos coordinator, and fluent in both human and hound. If you love pets and people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Our goal is simple: make pets feel at home and their humans feel at ease.

Requirements

You’re a people-person and a pet-person.
Previous experience in customer service or retail? Heck yes.
You’ve got solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.
Minimum availability of four shifts per week, including Saturday or Sunday.

Nice To Haves

1+ year of customer service experience preferred.

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed. We’re all in this together.
Other duties as assigned.