Customer Service Representative

SBM Management Services • Huntsville, AL

12d • Onsite

About The Position

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Perform janitorial duties, operate motorized cleaning equipment, and maintain daily upkeep of assigned areas. This role requires reporting incidents and hazardous conditions to a supervisor, complying with safety rules, and performing work assignments in a team environment. The position involves repetitive tasks, maintaining a clean work area, and following all company protocols and procedures. Additionally, the representative will take direction, respond to supervision, and communicate professionally with leads, supervisors, co-workers, managers, and customers. They will also fill in during staff shortages, support shift leads, use proper personal protective equipment, and present a professional appearance and conduct. Understanding customer service and satisfaction, as well as reporting systems and the environment, is crucial.

Requirements

• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Must be able to lift and/or move up to 35 pounds
• Completed all safety and task training certification

Nice To Haves

• Bilingual a plus
• 3-6 months training or experience preferred
• A valid driver's license may be required for this position based on business needs
• Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements
• May be required to be forklift certified

Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Benefits

• 12 paid holidays
• breakfast and lunch provided free of charge by customer
• SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed