Customer Service Representative

City of Wilton Manors • Wilton Manors, FL

15d

About The Position

Under the direct supervision of the departmental supervisor, the purpose of the position is to perform responsible customer service work in assisting the general public with basic application and processing functions of residential and commercial permitting. Employees in this classification function at entry level. Objective is to provide accurate and efficient assistance to the general public and business community. Work policies and procedures are specific and well-established; however, routine work is performed with some independence once experience is gained. Performs related work as directed.

Requirements

• High School Diploma or GED supplemented by a demonstrated aptitude for customer service-oriented work, an ability to learn and perform various clerical and cashiering functions, and demonstrated organizational skills; or an equivalent combination of education, training, and experience.

Responsibilities

• Answers inquiries and requests from the general public and business community, ascertaining the needs of the customer and providing appropriate assistance and information through friendly, professional customer service skills.
• Assists customers with various processes; e.g., permit applications and business licensing.
• Performs various essential record-keeping duties to organize and maintain departmental information and records.
• Assists residents with general questions about departmental processes.
• Operates various office equipment; e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines, calculators.
• Greets visitors and provides general assistance and information to the public.
• Performs related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED