Customer Service Representative - Garden State Plaza

Nordstrom•Paramus, NJ

1d•$20 - $21•Onsite

About The Position

In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.

Requirements

Strong ability to build relationships with customers, peers, and leaders
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication and strong interpersonal skills
Ability to train and deliver POS/register training to support onboarding of new hires
Ability to prioritize multiple tasks in a fast-paced environment
Strong ownership, accountability, and follow-through

Responsibilities

Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
Build relationships with teammates and contribute to a positive, team-focused environment
Protect the security and privacy of customer information through education, compliance and resolution of issues
Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience