Customer Service Representative (61579)

Morales Group • Whitestown, IN

6d • Onsite

About The Position

As a Customer Service Representative (CSR) at our 3PL facility, you will serve as the primary point of contact for clients utilizing our overflow storage, omni-channel fulfillment, and value-added services. You will enhance the customer experience through timely communication, accurate order entry and processing, thorough follow up, and proactive problem-solving, while collaborating with internal teams to meet service level agreements and operational goals.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a logistics, supply chain, or warehouse environment.
• Proficiency with WMS (Warehouse Management Systems) and OMS (Order Management Systems).
• Exceptional communication and interpersonal skills.
• The ability to de-escalate customer frustration and maintain a positive representation of the organization.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Adaptability to frequent change.
• Patience, calmness and positivity during high volume seasons.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite; Excel experience required.
• Exceptional listening skills.

Nice To Haves

• Experience with omni-channel fulfillment operations.
• Knowledge of value-added services in a warehouse setting.
• Understanding of 3PL operations and client service expectations.
• Experience in a multi-customer CSR role.
• Knowledge of basic accounting and accounting functions.

Responsibilities

• Serve as the liaison between customers and internal departments (operations, inventory, shipping, etc.).
• Resolve customer issues promptly and professionally, escalating when necessary.
• Manage inbound and outbound communication and scheduling regarding order status, inventory levels, and other service requests.
• When needed process orders across multiple channels (e-commerce, retail, wholesale) using WMS and OMS platforms.
• Monitor inventory and coordinate retrievals, shipments, and replenishments.
• When needed provide customer support to our value-added services department
• Maintain accurate records of customer interactions, transactions, and service requests.
• Physical and systematic document control of shipping and receiving records, COA’s, and other customer related documents
• Collaborate with warehouse and fulfillment teams to ensure timely and accurate execution of contractual services.
• Meeting and exceeding response time metrics on key KPIs
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.

Benefits

• Health insurance – Medical, vision, dental and life insurance plans available.
• Disability Insurance – Short-term and long-term coverage.
• Paid Baby Bonding Time
• Competitive PTO
• 401k Plan
• Professional Development – From our monthly workshops to continuing education stipends
• A culture of Giving Back – 16 Paid Volunteer Hours
• Passport Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED