Customer Service Representative

TRE Industries dba ProHealth • Pace, FL

3d • Onsite

About The Position

Be part of a growing team! Work for a locally owned and operated healthcare company that is making a real difference in the Northwest Florida community. ProHealth is the largest provider of Occupational Health services to employers in the Florida Panhandle and the leading independent laboratory testing company on the Gulf Coast—providing lab and medical services to over 50,000 patients annually across our 7 locations. About the Role: ProHealth is seeking a highly motivated, dependable, and professional Customer Service Representative to join our in-person team at headquarters. This individual will be a key part of our day-to-day operations, helping to ensure a smooth and positive experience for patients and staff alike. If you're passionate about healthcare, thrive under pressure, and love problem-solving, this is the opportunity for you.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of customer service or administrative experience (healthcare experience preferred).
• Strong phone etiquette and verbal communication skills.
• Ability to stay calm and solution-focused under pressure.
• Solid organizational and multitasking abilities.
• Tech-savvy with comfort using phone systems, email, and office tools.
• Friendly, positive, and team-oriented attitude.
• Reliable transportation and punctuality for in-person work required.

Nice To Haves

• healthcare experience preferred

Responsibilities

• Serve as the first point of contact for patients and partners by answering high-volume incoming calls with professionalism and empathy.
• Promptly return voicemails and ensure all inquiries are followed up on thoroughly and accurately.
• Handle patient questions, concerns, and scheduling needs or route them to the appropriate team members.
• Assist with daily administrative tasks at headquarters including data entry, mail handling, filing, supply organization, and general office support.
• Provide real-time support to our clinics and departments, helping keep day-to-day operations running smoothly.
• Multitask effectively in a fast-paced environment while maintaining attention to detail and excellent communication.
• Ensure every patient and partner receives top-tier service, reflecting ProHealth’s mission and values.

Benefits

• Access to clinics for primary care of employee and immediate family in household
• Employer contributory retirement plan
• Competitive benefits for both part time and full time personnel
• Full access to clinic and lab services (at cost)
• Healthcare
• Vision
• Dental
• Life insurance
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED