Customer Service Representative CSI#1759

Chevron•Santa Rosa, CA

7h•Onsite

About The Position

Chevron Stations Inc. is looking to hire a Customer Service Representative who will cook, cashier, and clean. This role involves maintaining courteous and professional contact with co-workers, customers, vendors, and the community. The position requires adherence to CSI's image standards, safety, security, and quality guidelines, as well as company policies and procedures. Reporting accidents or incidents immediately and preserving the safety of oneself and others are crucial. The role also emphasizes ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal. Compliance with federal law and company standards on carding customers for age-restricted products is also a key responsibility. The Customer Service Representative will work professionally with vendors and contractors and is expected to have regular and punctual attendance. Following proper kitchen and sanitation procedures during the cooking of KKC products is essential.

Requirements

Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.

Nice To Haves

Cooking/Restaurant experience preferred.

Responsibilities

Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain a neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs.
Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures.
Follow federal law and company standards on carding customers for all age-restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during the cooking of KKC products.
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below the maximum level. Secure all funds in a safe and perform cashier reconciliation at the end of each shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only).
May perform other duties as assigned by management.