Customer Service

ARROW MIRROR & GLASS INC • Houston, TX

1d • Onsite

About The Position

Arrow Glass Industries, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. The ideal candidate must be able to multi-task, with attention to detail in an environment of changing deadlines and priorities. This role involves acting as a liaison, providing product and services information, and delivering excellent customer service with professionalism, accuracy, and efficiency. The representative will assist customers before, during, and after a sale. The candidate should be able to work in a fast-paced environment and remain patient and professional when interacting with customers. Excellent verbal and written communication skills are essential. Experience in the glass industry, construction industry, or service/trade industries is beneficial. Customer service experience is preferred but not required. Candidates must pass a background check and drug test.

Requirements

• Ability to multi-task with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Ability to remain patient and professional when working with customers.
• Must pass a background check and drug test.

Nice To Haves

• Knowledge of Excel.
• Experience with scheduling.
• Experience with invoicing.
• Experience with collections.
• Experience in the glass industry.
• Experience in the construction industry.
• Experience in service/trade industries.
• Customer service experience.

Responsibilities

• Act as a liaison between customers and the company.
• Provide product and services information.
• Deliver excellent customer service with professionalism, accuracy, and efficiency.
• Assist customers before, during, and after a sale.
• Maintain patience and professionalism when working with customers.
• Manage changing deadlines and priorities in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees