Customer Service Representative - Call Center
Havertys•Coppell, TX
•Onsite
About The Position
We’re looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!
Requirements
- Excellent communication and listening skills
- Ability to multi-task within a fast-paced environment
- Self-motivated
- Must work positively in a team environment.
- Ability to professionally interact with customers and other team members
- Basic computer skills, including experience with an automated system
- Detail-oriented
- Must have prior call center experience
- Ability to pass criminal background check, and drug test.
Nice To Haves
- More with experience (for pay)
- Ability to advance within the company if desired
Responsibilities
- Apply your communication skills in responding to incoming and outgoing phone calls, pre-and post-delivery calls, and emails
- Use My Service Center to create, maintain, and resolve Customer Service issues
- Maintain an action-driven To Do list and work the list to keep it current daily
- Learn procedural, policy, and system enhancements and adapt to changes as they occur
- Gain understanding of productivity standards and time management skills
- Showcase your ability to perform and provide value in a team environment
Benefits
- Paid comprehensive training
- Flexibility to draw pay between pay cycles with our Daily Pay Program
- 401K program with a company match of 4%
- Generous benefits package with premier medical, dental, and vision partners
- Paid time-off includes vacation, sick time, personal days, company holidays
- Opportunities to give back to the community
- Substantial associate discount on our quality merchandise
- Bonus program for Team Member Referrals
- Educational financial assistance
- Complimentary health and wellness program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
