Customer Service Representative - Inbound Call Center

SP Plus•Santa Monica, CA

2d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis.
Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction.
Handles business transactions in connection with activation of new customer accounts on a computer terminal.
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a time
Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned