Customer Service Representative

Steel Dynamics, Inc. • Pittsboro, IN

5d

About The Position

We are seeking a detailed oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries and supporting sales efforts with professionalism and efficiency.

Requirements

• Demonstrate strong data entry skills with a high level of accuracy and attention to detail
• Ability to perform effectively in fast-paced environments while maintaining initiative and productivity during slower periods
• Excellent organizational, time management, and multitasking skills
• Flexibility and willingness to travel as required

Nice To Haves

• Previous Customer Service Experience
• Bachelor’s degree
• Experience using Salesforce

Responsibilities

• Deliver exceptional customer service through timely, professional communication
• Accurately enter, process, and manage customer orders from initial entry through shipment
• Support customers with quotes, pricing, delivery inquiries, and issue resolutions
• Collaborate cross-functionally with Inside Sales Representatives, Regional Sales Managers, and other departments to ensure seamless customer experience
• Develop and apply knowledge of key business processes and internal systems, including the Sales Database and Pricing Module
• Consistently meet or exceed individual and team performance goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level