Customer Service Representative – Travel (Remote)

Hallford Travels•Orlando, FL

22h•Remote

About The Position

We are looking for friendly, dependable, and service-focused individuals to join the team as a Remote Customer Service Representative – Travel. The role supports clients with travel-related inquiries, helps coordinate travel arrangements, and guides travelers through the planning process. It is suited to people who enjoy helping others, communicate effectively, and are interested in the travel industry while working remotely. The representative assists with travel research and arrangements, responds to client questions, coordinates with suppliers, maintains booking and interaction records, and provides support before and after travel. The position offers flexible scheduling options, access to travel industry training and learning resources, ongoing support from an experienced travel team, and travel industry perks and supplier discounts when available.

Requirements

Strong customer service and communication abilities.
Ability to work independently in a remote setting.
Comfort using email, online platforms, and basic computer tools.
Strong organization and attention to detail.
Positive attitude and professional communication style.

Nice To Haves

Previous experience in customer service or travel is helpful, but not required.

Responsibilities

Deliver excellent customer service to clients planning travel.
Research and coordinate travel options such as cruises, vacation packages, tours, and hotel stays.
Answer client questions and provide helpful travel-related information.
Communicate with travel suppliers to confirm reservations and important travel details.
Maintain accurate records of client interactions and travel bookings.
Stay updated on travel promotions, supplier updates, and destination information.
Assist clients both before and after their travel.