Customer Service Representative (Web to Print Support)
About The Position
As a Customer Service Representative, your role is to help maintain positive client relationships through professional communication and strong organizational support. This position is designed as an entry-level opportunity for someone looking to build a career in the printing industry. You will support customer inquiries, assist with order coordination, and learn our Print-on-Demand (POD) and web-to-print systems. Through training and hands-on experience, you will develop an understanding of print workflows, client portals, and production processes while supporting the Account Management and POD teams.
Requirements
- High school diploma or equivalent is required
- Strong written and verbal communication skills
- Comfortable working with web-based systems and portals
- High attention to detail and ability to follow structured processes
- Strong organizational skills and ability to manage multiple tickets/tasks at once
- Ability to troubleshoot issues logically and escalate appropriately
- Ability to manage multiple tasks in a fast-paced environment
- Professional attitude and strong customer-first mindset
- Willingness to learn new systems and workflows
- Basic computer skills (Microsoft Office / Google Workspace)
Nice To Haves
- Previous customer service, retail, internship, or administrative experience
- Associate or bachelor’s degree
- 1–3 years of customer service experience
- Familiarity with Adobe Acrobat or Adobe Creative Suite
- Interest in printing, production, or e-commerce environments
Responsibilities
- Maintain positive relationships with clients and prospects through email and telephone communication
- Exhibit clear and professional written and verbal communication skills
- Respond to customer inquiries regarding order status, product details, shipping timelines, and portal navigation
- Provide internal updates to ensure transparency throughout the production process
- Escalate complex customer issues to Account Managers or Operations when needed
- Assist with entering and updating orders within internal systems
- Support the preparation of quotes using templates and team guidance
- Help ensure jobs are routed correctly through production workflows
- Assist with preparing invoices and maintaining accurate job documentation
- Monitor timelines and help flag potential delays
- Learn the structure and functionality of the company’s web-to-print and fulfillment platforms
- Assist with basic portal setup tasks such as: Product updates, User account changes, Location and shipping updates
- Help test orders during client onboarding or updates
- Troubleshoot basic portal or order issues with team support
- Collaborate with Account Managers, Production, and POD teams to support project success
- Maintain and update client information within the Print Management System
- Assist with coverage and coordination during team absences
- Participate in ongoing training to build knowledge of print and fulfillment workflows
Benefits
- benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
