Customer Service Representative

Canadian Borealis Construction Inc. • Edmonton, AB

12d • Onsite

About The Position

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on. NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Requirements

• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
• Demonstrate sales professionalism and interpersonal skills
• Proven ability to work effectively within a team environment
• Excellent written and verbal communication skills
• Display a high level of ownership, accountability and initiative
• Microsoft Office skills with experience using MS Excel, Word, Outlook and Access
• Ability to lift 50+ pounds
• Valid class 5 Alberta driver license with clean abstract

Nice To Haves

• Knowledge of construction equipment considered an asset
• Customer service experience in the rental business an asset
• Experience operating a forklift and other equipment an asset; training will be provided

Responsibilities

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies
• Assist Operations Manager with service administrative tasks
• Coordinate and track daily equipment pick-ups and returns
• Work in a fast paced sales environment, providing helpful, quality service and sales
• Service writing; providing equipment maintenance and shop service records
• Assist with deliveries and preparing equipment for rental
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Suggest equipment and supplies to meet customer needs
• Answering customer inquiries urgently and efficiently
• Picking orders
• Putting away equipment and tools
• Continuous inventory checks
• General house keeping
• General warehouse duties
• Represent Northstar Equipment Rentals in a professional manner
• Participate in the on-call rotation
• Other duties and responsibilities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed