Customer Service Representative

Grand Traverse Container•Grand Rapids, MI

4d•Hybrid

About The Position

Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as liaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule.

Requirements

Strong communication, planning and organization skills
Capability to read and interpret documents such as design specs and related ISO documents
Mathematical ability to calculate figures and amounts such as percentages, costs, proportions
Exhibit excellent phone etiquette
Ability to think strategically, problem solve with a customer first focus
Proficiency with MS Office products and other computer software
Ability to multi-task, work independently, and prioritize workload in fast paced environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Self motivated with strong drive to achieve results.

Responsibilities

Create detailed specs and print cards for parts according to ISO procedures
Create or obtain quotes as needed
Process and distribute orders received from customers via phone, fax, and email or company personnel.
Make changes to or cancel orders/backorders and communicates changes to the team
Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer
Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures
Create purchase orders for necessary materials
Compile statistics and prepare various reports for management
Maintain customer files
Assist with answering house phones as needed
Other duties may be assigned to meet business needs