Customer Service Representative

DAP•Fenton, MO

1d•Onsite

About The Position

DAP is looking to hire a Customer Service Representative at our Fenton, MO Location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.

Requirements

Must be able to work 8:30 am - 5:00 pm
High School (or equivalent)
Effective communications skills – verbal and written
Grace under pressure – remain positive and focused to the task at hand
Effective problem-solving skills – quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

Nice To Haves

SAP experience a plus

Responsibilities

Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.