Customer Service Representative
Bath Planet•Spokane Valley, WA
•$18 - $22•Onsite
About The Position
Bath Planet by NW Bath Specialists is looking for an upbeat, dependable Customer Service Representative to join our fast-paced call center. This role is focused on providing excellent customer service, following up with homeowners, and scheduling free in-home bathroom design consultations. If you are confident on the phone, enjoy helping customers, can multitask, and are motivated by performance-based pay, we would like to hear from you.
Requirements
- Strong phone, communication, and customer-service skills.
- Positive, professional, and energetic attitude.
- Comfortable making a high volume of outbound calls daily.
- Strong multitasking, computer, and data-entry skills.
- Ability to quickly and accurately document customer conversations while working on the phone.
- Reliable attendance and ability to stay focused in a busy call-center environment.
- Basic experience with email, texting, and CRM software.
- Ability to follow a process, handle objections professionally, and ask for the appointment.
Nice To Haves
- Customer service, call center, appointment-setting, or sales experience preferred, but not required.
Responsibilities
- Answer incoming customer calls professionally and promptly.
- Make up to 200 outbound calls and follow-ups each day to assigned customers and leads.
- Contact homeowners who requested information about bathroom remodeling projects.
- Qualify customers, answer basic questions, and schedule in-home design consultations.
- Offer same-day or next-day appointments whenever possible.
- Complete appointment confirmations by phone, text, and email.
- Multitask throughout the day by managing calls, texts, emails, appointment confirmations, and follow-up tasks.
- Use a computer throughout your shift to accurately enter customer information, appointment details, call notes, and outcomes into our CRM.
- Follow the company call script while keeping conversations friendly and natural.
- Meet daily expectations for calls, contacts, appointments set, confirmations, and accurate data entry.
- Work closely with the sales and customer-care teams to create a great customer experience.
Benefits
- Commission opportunities based on performance and appointments set.
- Full training and ongoing coaching provided.
- Opportunity to grow with an established bathroom remodeling company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
