Customer Service Representative

Career finder•Ashwaubenon, WI

14d•$24 - $33•Onsite

About The Position

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day. As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Requirements

High School Diploma, HSED or GED
1+ years Customer Service and/or Customer Relations (billing, credit, payment)
Must be able to work and adapt to various hours/shifts and a changing schedule
Availability for 24 hour call out for storm trouble call handling is also required

Nice To Haves

Previous care center experience
Previous office/clerical experience
Previous experience working in a union environment
Strong communication skills with the ability to be empathetic with customers
Able to confidently multitask with different systems while on the phone with customers
Proficient with Microsoft Office products
Ability to use good judgement in making decisions

Responsibilities

Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
Receive general and miscellaneous inquiries
Use CIS to maintain current and accurate customer information which will be accessed by other departments
May also perform other miscellaneous duties and special projects as assigned