Seasonal Customer Service Representative - Fashion Mall at Keystone

Nordstrom • Indianapolis, IN

1d

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, protecting customer information, and promoting Nordstrom programs and services. Hours vary based on business needs and include evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service, owning interactions from start to finish.
• Resolve returns and exchanges and support order and pickup inquiries.
• Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
• Provide POS/register training to support onboarding of new hires.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Education Level: No Education Listed