Customer Service Representative

City of Maple Grove•Maple Grove 55369, MN

1d•Onsite

About The Position

In this role you will provide the frontline of customer service to the government center visitors and residents of Maple Grove. You will also be tasked to perform a wide variety of general clerical and office-support activities for all departments. As the Customer Service Representative, you will work to ensure that all visitors are directed toward their desired locations and will assist the general public by answering inquires via phone and email. The City of Maple Grove offers competitive salaries, outstanding medical and dental plans, sick and vacation time, and a state-operated pension plan for long-term success. Apply today and become an integral part of our team, which is dedicated to creating memorable experiences for the residents of our growing and diverse community! This is a job-share position at 20 hours per week, offering part-time benefits Wednesdays 12:00 - 4:30 PM, Thursdays & Fridays 8:00 - 4:30 PM

Requirements

High school diploma or equivalent.
One or more years of clerical experience.

Nice To Haves

General office software program familiarization.
Passport acceptance agent training ( complete online within 60 days of hire).
Experience working within a municipality
Notary Public
Customer Service Experience
Experience working with elections

Responsibilities

Operates main telephone console by answering and directing all calls; answers questions and directs individuals; provides accurate and timely information on city policies and procedures; provides customer service to the general public and individuals contacted in the course of work.
Receives and sorts incoming mail for the organization.
Provides clerical support including but not limited to assisting customers with general questions; coordinates use of conference rooms; maintains inventory and stocks items for display at assigned location(s); maintains various mailing lists which may involve the use of word processing, spreadsheet, database or other software application skills.
May register participants in programs; process and collect appropriate fees and payment; answer related questions.
Assists with training temp-casual and seasonal staff; answers questions.
Orders and maintains general office supplies for the front desk and the organization.
Serves as back-up to alternate Customer Service Representatives as needed.
Operates a variety of office equipment, including but not limited to: telephone, computer, fax, and copier.
Performs other related clerical duties and projects as assigned.