Customer Service Representative
Rapids & Affiliates•Marion, IA
•Onsite
About The Position
Join a family-owned business that treats you like family. We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.
Requirements
- 1–3 years of customer service, logistics, or account support experience
- A dependable, detail-oriented pro who's comfortable with a fast-moving day
- Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
- High school diploma or GED
- Valid driver's license, reliable vehicle, and current insurance
Responsibilities
- Be the friendly voice customers count on — by phone, email, and live chat
- Track down shipments and work directly with carriers to solve delivery issues
- Process returns and orders accurately, including web and small accounts
- Handle specialized orders for school districts and education agencies
- Support the Account Management team as new needs come up
Benefits
- Predictable Monday–Friday schedule — no nights, no weekends, no on-call
- Family-owned culture where you're known by name, not a number
- Stable, steady work with a respected local wholesaler
- A team that supports each other and actually likes coming to work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
