Customer Service Representatiave

State of North Carolina•Wake County Wake, NC

14d•$39,244 - $50,000•Onsite

About The Position

The NCWRC Office of Customer Support Services is comprised of two program sections (License/Permits and Vessel Registration/Titling) responsible for administering all hunting, trapping, and fishing licenses, permit hunt opportunity permits, vessel registrations and titles, wildlife service agent account support, and providing administrative support to all users of the Go Outdoors North Carolina Operating System (GONC). The Customer Support Services (CSS) Section of Wildlife Resources Commission (WRC) is responsible for sales of hunting, trapping and fishing licenses, the permit hunting opportunities program, registration and titling of vessels and administration of more than 1,000 wildlife service agents and agency partners through its Go Outdoors North Carolina system (GONC). The North Carolina Wildlife Resources Commission is accepting applications for a Customer Service Representative (Administrative Specialist I) for our Customer Support Services (CSS) office.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Experience responding to high volume customer inquiries.
Experience interpreting and communicating detailed instructions, processes, or regulatory information in a professional manner.
Experience assisting customers by phone, email, and in-person.
Experience in a call center environment.
Experience reviewing documentation for accuracy.

Responsibilities

Provide tier two customer support for vessel registration and titling and hunting, trapping, and fishing license and regulation questions. Customer support is provided by telephone, email, mail and in-person.
Provide technical and administrative support for Wildlife Service Agents and other agency partners utilizing the GONC system.
Research and resolve GONC system issues including operating system and transactional errors, and financial and reporting discrepancies.
Manage the daily review and analysis of all incoming transactions to ensure all licenses, permits, registrations, and titles are issued in compliance with North Carolina general statutes and administrative code.