Seasonal Customer Service Representative - Charleston Airport
About The Position
Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Customer Experience Representative (CXR) for the National/Alamo brand. This role is responsible for providing superior, friendly, and efficient customer service, including offering company-approved services and products. The CXR will facilitate the rental process by verifying and documenting necessary driver information to ensure a smooth rental and return experience. This position is located at the Charleston International Airport (CHS). The seasonal window ends on or before November 11, 2026, and the employment period cannot exceed 180 days. The start date will be on or after March 3, 2026.
Requirements
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Benefits
- Monthly bonus opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
