Customer Service Representative

Mondi AG•Romeoville, IL

5d•Onsite

About The Position

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Mondi is a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address “safe list” or address book.

Requirements

High School diploma
Minimum 3-5 years’ experience in Customer Service in a manufacturing environment
Ability to handle sensitive information with a high level of confidentiality and professionalism

Nice To Haves

BA/BS degree

Responsibilities

Manage customer service activities in accordance with company policies and procedures.
Work closely with customer and sales representatives to assure customer satisfaction
Enter and review new orders; Schedule orders.
Review artwork for new orders and changes to artwork when needed
Set up customer orders for production in database system
Coordinate finished product releases
Invoice customers for shipments
Track orders through manufacturing process
Prepare weekly inventory reports
Coordinate necessary documents for billing with appropriate department
Research customer inquiries
Attend and participate in departmental meetings