Customer Service Rep Non

Pexco Careers•Tacoma, WA

4h•Hybrid

About The Position

To provide value-added customer service which results in consistent and ongoing account satisfaction and goodwill between Pexco and assigned accounts. This role involves managing incoming sales calls, coordinating order processing, monitoring production schedules, and ensuring accurate order status information is provided to customers. The representative will also be responsible for processing part and order changes, initiating and tracking quotes and die orders, and assisting with payment collection and invoicing. Coordination of the shipping process and authorization of returns are also key aspects of this position. The role requires the ability to provide a high level of service with minimal supervision, develop strong customer relationships, and effectively plan and prioritize work in a productive, results-oriented climate. Processing sample requests and performing other assigned duties are also part of the role.

Requirements

High school diploma required.
Minimum of 2 years work experience in an manufacturing/customer service setting preferred
Excellent English communication skills, both verbal and written.
Ability to quickly grasp and execute duties with minimal verbal instruction.
Good mathematical skills required.
Computer literacy required.
On an occasional basis, must be able to work overtime (paid), perhaps with short notice.

Responsibilities

Provide consistent customer contact with emphasis on maintaining and improving relationships with assigned accounts.
Manage incoming sales calls on a professional level relating to potential new applications and current company capabilities.
Coordinate all data needed to process customer orders.
Monitor production schedule daily on assigned accounts to provide customers accurate order status information.
Inform company management of critical deadlines, customer requests, quality issues and all other significant information through written and/or verbal communication in a competent and reliable manner.
Coordinate the processing of all part and order changes to ensure customer and Pexco requirements are accurately met by maintaining and updating production records, extrusion and fabrication order packets, product specification sheets, and all other documents involved.
Initiate and track quotes and die orders in a manner beneficial to customer requirements in line with Pexco standards.
Monitor current payment trends, make recommendations to the credit manager on specific accounts, and provide assistance in collecting delinquent bills through purchasing contacts after Accounting has exhausted all avenues with Accounts Payable.
Coordinate the shipping process to ensure accuracy and meet the customers’ deadlines.
Coordinate invoicing and crediting of shipments within established time frames, providing timely and accurate payments to Pexco.
Authorize return of discrepant products and payment of freight bills for customer returns as allowed by Pexco policy or as approved by Management.
Ability to provide the expected level of service to assigned accounts with minimum supervision.
Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward Pexco.
Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and informing the supervisor or other management personnel.
Ability to develop and maintain working relationships which contribute to a productive results-oriented climate.
Process sample requests.
Performs other accountabilities as apparent or assigned.