Online | Customer Service Representative | Travel

Destination Careers • Los Angeles, CA

4d • Remote

About The Position

The Customer Service Representative supports travelers during the planning and booking process by providing timely assistance, tailored travel options, and professional follow-up. The role serves clients planning trips such as family vacations, honeymoons, cruises, and group retreats, and helps them find and book suitable travel arrangements.

This fully remote position offers flexible scheduling and is suited to a self-motivated, client-focused person interested in travel and customer satisfaction. The role involves working independently while collaborating with travel advisors and supplier partners. Training is provided for booking platforms and CRM tools.

Requirements

• Strong written and verbal communication skills.
• Ability to work independently and stay organized in a remote setting.
• Comfort using email, booking platforms, and CRM tools; training is provided.
• Reliable internet access and a personal computer.
• Must be at least 18 years old.
• Passion for travel and helping others plan trips.

Nice To Haves

• Customer service or travel industry experience is helpful but not required.

Responsibilities

• Assist clients with travel inquiries, booking options, and reservation management.
• Communicate professionally and courteously with clients through email, phone, and messaging tools.
• Recommend and help book hotels, resorts, cruises, flights, and activities.
• Manage booking changes, cancellations, and special requests accurately and efficiently.
• Maintain up-to-date records of client preferences, bookings, and correspondence.
• Collaborate with travel advisors and supplier partners to provide seamless service.
• Stay informed about travel trends, destination updates, and special promotions.
• Deliver client-first service that builds trust, loyalty, and repeat business.

Benefits

• Fully remote, flexible work-from-home opportunity.
• Ongoing travel industry training and professional development.
• Access to exclusive travel tools, resources, and destination information.
• Incentive-based income opportunities.
• Travel discounts and perks through the supplier network.
• Supportive, inclusive team culture and potential for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed