Customer Service Representative

RelaDyne LLC • Houston, TX

15d

About The Position

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor—we're a team dedicated to innovation, service excellence, and operational excellence. We are seeking a professional, customer-focused Customer Service Representative to join our team. This role provides administrative support while delivering exceptional customer service through phone, email, and in-person interactions.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Professional phone etiquette and interpersonal skills.
• Strong organizational, time-management, and problem-solving skills.
• High attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness and ability to learn new software applications.
• Positive, dependable, and professional attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process customer orders, applications, invoices, and service requests.
• Provide accurate pricing, product, and delivery information.
• Coordinate customer needs with sales, operations, and other internal departments.
• Resolve customer concerns and complaints in a professional and timely manner.
• Set up and maintain customer accounts and databases.
• Perform general administrative duties, including filing, document preparation, correspondence, and mail processing.
• Manage office and kitchen supply inventory and purchasing as needed.
• Organize workflow and prioritize tasks to meet customer expectations and deadlines.
• Assist with special projects and other duties as assigned.

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, life, disability, and HSA options
• 401(k) with company match
• Generous PTO and paid holidays
• Career growth opportunities with a growing national organization
• Collaborative team environment where your impact is visible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed