Customer Service Representative
About The Position
U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. This role involves being the face of U-Haul's service, assisting customers with their moving journeys, and ensuring equipment is inspected and maintained. Representatives will use up-to-date technology, such as smartphone-based U-Scan, to dispatch and return equipment. The position offers on-the-job education and opportunities for advancement. U-Haul emphasizes quick hiring and payment, offering paid working interviews and a $100 hiring bonus, plus an additional $300 cash bonus upon completion of their 1-2-3 Punch Certification Program for equipment inspection and verification. U-Haul, founded in 1945, provides do-it-yourself moving equipment nationwide, a concept born out of the post-World War II need for one-way moving solutions.
Requirements
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
- Will not hire or re-hire individuals who use nicotine products in specific states (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington).
Responsibilities
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Benefits
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
- $100 hiring bonus
- $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
