Customer Service Representative
Demco•Madison, WI
•Hybrid
About The Position
Demco is looking for an experienced Customer Service Representative to join their team. This role supports libraries and learning communities by ensuring customers receive friendly, knowledgeable, and responsive service. The ideal candidate enjoys helping people, solving problems, and creating positive customer experiences.
Requirements
- Customer service experience, preferably in a call center or high-volume environment.
- Experience assisting customers with e-commerce websites.
- Strong computer and data-entry skills.
- Excellent verbal and written communication.
- Strong attention to detail and problem-solving skills.
- A friendly, customer-focused approach.
Responsibilities
- Assist customers with questions about orders, products, pricing, billing, shipping, and our websites.
- Resolve returns, replacements, credits, damaged items, missing parts, and delivery issues.
- Provide updates on product availability, lead times, and backorders.
- Support customers through phone, email, web, and other communication channels.
- Complete accurate order entry and maintain customer information.
- Partner with coworkers across Demco to solve customer problems.
Benefits
- Comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
