CUSTOMER SERVICE REPRESENTATIVE

FULLER INDUSTRIES INC•Great Bend, KS

23d•$16 - $16•Onsite

About The Position

The Customer Service Representative is responsible for providing excellent customer support and managing customer orders from entry through shipment and invoicing. This position supports efficient daily operations by maintaining accurate customer data, processing orders, resolving customer issues, and coordinating with internal departments to ensure timely and accurate service. There are two schedules: Lead CSR schedule is Monday through Friday: 7:00 am to 3:30 pm. CSR schedule is Monday through Friday: 8:30 am to 5:00 pm.

Requirements

Excellent attention to detail
Excellent verbal and written communication skills
Strong independent problem-solving ability
Strong computer and typing skills
Strong organizational skills
Efficiently manage time
Customer-focused attitude
Strong conflict resolution and customer service skills
Ability to work independently
Competency in MS Office (Word, Excel, Outlook)
Proficiently read, write, and perform basic math skills
Must be able to understand ordinary verbal and written instructions
Must be able to read, write and speak English

Nice To Haves

Bilingual in Spanish is a plus.

Responsibilities

Provide excellent customer service
Answer phones and emails in a timely and professional manner
Respond promptly and professionally to customer requests while adhering to company policies and operational capabilities
Ensure precise and accurate work
Enter customer setup data – including, but not limited to, customer contact information, ship-to and bill-to locations, tax forms, assigning sales reps, enter approved contract information, credit limits, payment terms, and pricing agreements, verify order requirements and required documentation
Manage customer orders from entry through shipment completion and invoicing/billing
Communicate clearly and in a timely manner with customers
Ensure ERP fields are completed correctly
Resolve customer complaints and product issues to maintain high satisfaction levels
Handle returns, replacements, and/or credits
Maintain customer records and documentation
Verify accuracy of invoices and shipping documents
Follow up with customers to ensure satisfaction
Work with QC on product issues
Learn and maintain a working knowledge of current and new product lines
Establish good personnel relations with external customers, internal departments, sales staff, and other employees
Utilize the ERP system proficiently and accurately
Maintain professionalism, productivity, and effective time management throughout the workday while limiting distractions and downtime