Customer Service Representative

Penn United Technologies, Inc. • Jefferson Township, PA

15d • Onsite

About The Position

Penn United Technologies, Inc. is seeking a full-time Customer Service Representative to serve as the primary connection between our customers and our internal manufacturing and quality teams. In this role, you'll help customers understand the capabilities Penn United offers while ensuring exceptional service throughout the order process. If you have prior customer service experience in a manufacturing environment and want to work where your contributions matter and success is shared, we'd love to hear from you.

Requirements

• 5+ years of customer service and/or administrative experience in a manufacturing environment is required
• Strong business writing and communication skills, including grammar, vocabulary, and professional correspondence
• Solid mathematical and analytical abilities
• Basic to intermediate Microsoft Excel skills (training may be provided for qualified candidates)
• Excellent organizational and time-management skills
• Strong verbal communication and interpersonal skills
• A service-oriented mindset with a collaborative, team-focused approach
• The ability to work independently while contributing effectively to team efforts
• Sound decision-making skills and the confidence to take well-reasoned, professional risks when appropriate
• High school diploma or GED equivalent is required

Nice To Haves

• Associate's or Bachelor's degree preferred

Responsibilities

• Process customer orders and order-related documentation, including shipping and invoicing records
• Expedite orders and respond promptly to customer requests
• Conduct contract reviews and maintain accurate customer and part records
• Monitor assigned customer accounts including open orders, inventory levels, and backlogs
• Respond professionally and promptly to company emails and voice messages
• Build and maintain strong customer relationships through regular and frequent communication
• Assist with special projects and campaigns
• Assist in resolving customer concerns and coordinate with Quality and Management when necessary
• Exercise sound judgment and make decisions that support both customer satisfaction and company objectives
• Collaborate closely with internal teams to ensure excellent service and successful outcomes

Benefits

• Competitive Pay
• Opportunity for two pay increases during your first year
• Medical, Dental, Vision, and Prescription Coverage beginning on your first day
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Hearing Aid Coverage
• ESOP: 5% company-paid contribution to Employee Stock Ownership Plan
• 401(k): 3% company-paid contribution
• 401(k): 50% company match up to the first 6% you contribute
• Monthly Profit-Sharing Program
• 15 days of Paid Time Off (PTO) during your first year
• 9 Paid Holidays
• Group Term Life Insurance
• Short-Term Disability (after 90 days)
• Long-Term Disability (after 6 months)
• Voluntary Benefits Package
• On-site company cafeteria
• Temperature-controlled facilities
• Tuition Reimbursement
• Years of Service Recognition Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED