Customer Service Representative | Claims

Aerotek•Tempe, AZ

16d•Onsite

About The Position

Aerotek is hiring an onsite Customer Service Representative (Intake Compliance Analyst) at its corporate office in Tempe, Arizona. The role handles intake and follow-up for workers’ compensation claims, serving as a liaison between employees and the Third-Party Administrator (TPA). The position also supports injured workers, claim investigations, required documentation, and return-to-work processes. The representative communicates with claimants and a range of internal and external contacts, including clients, contractors, field office representatives, claims adjusters, attorneys, and physicians. The role requires accurate data entry and record keeping, sound judgment, clear written and oral communication, and the ability to manage complex work in a high-volume environment with deadlines and frequent interruptions. This is an onsite position in Tempe, Arizona, with a Monday–Friday schedule from 8:30 a.m. to 5:30 p.m. Compensation is $21.63 per hour (annualized at $45,000), plus bonuses.

Requirements

High school diploma.
At least one year of customer service experience.
Experience performing highly independent, complex clerical work involving extensive record keeping.
Ability to operate a computer keyboard accurately and quickly.
Experience using multiple software programs and platforms.
Ability to work under stringent deadlines, prioritize work in a high-volume, multitasking environment, and handle numerous interruptions.
Ability to deal effectively and professionally with adverse and difficult situations.
Ability to establish and maintain effective internal and external partnerships.

Nice To Haves

Prior insurance experience in claims and/or call center experience.

Responsibilities

Triage incoming calls regarding new and existing workers’ compensation claims.
Intake new claims and act as a liaison between employees and the Third-Party Administrator (TPA).
Refer injured workers to treatment facilities and arrange transportation when needed.
Assist with facilitating post-accident drug testing.
Support adjusters’ claim investigations by gathering and forwarding information needed to analyze liability and accident root cause.
Enter claim data into various claims management systems.
Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
Place outgoing calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
Review and verify Injury Reporting forms before submission to ensure claim information is accurate; obtain additional information or clarification when needed.
Collect and submit required paperwork to the TPA.
Assist with the return-to-work process.
Send acknowledgment letters and post-incident paperwork to appropriate recipients.
Make effective and appropriate decisions.
Interpret and communicate policies and procedures, including reading, understanding, and applying complex materials.
Use proper grammar, spelling, and punctuation in communications and prepare clear, concise documentation in writing and orally.
Perform clerical tasks and projects as assigned.