Customer Service Representative, Target

Rentokil Pest Control•Sacramento, CA

1d•Onsite

About The Position

A successful Customer Service Representative is a motivated self-starter who can work independently with a strong focus on achieving company business goals. Success in this role involves planning, organizing, and promoting the company’s product line within assigned branch coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives. Additionally, developing and enhancing client relationships within Target Specialty Products is essential to ensure ongoing success and satisfaction. The company, Rentokil, is a global leader in Pest Control and other services across more than 90 countries, priding itself on being a trusted partner to many of the world's leading brands and serving consumer and business customers across multiple industries. Their mission is to "protect people, enhance lives, and preserve the planet."

Requirements

1-2 years of hands-on customer support experience
Ability to communicate effectively at all levels within the organization
Have excellent listening and communication skills
Analytical skills and attention to detail
Strong knowledge of office applications including Google Suite
Ability to multitask and remain calm while working under pressure in a fast paced environment
Self-manage daily tasks and workload
Show a high level of personal organizational skills
High School Diploma

Nice To Haves

Distribution/Warehousing Experience preferred

Responsibilities

Answer Customer Calls, provide appropriate assistance
Assist RDCs with customer service related questions and returns
Assist Customer Service Manager with special projects
Input Orders through System
Input Drop shipments through System
Identify backorders and assist with immediate fulfilment
RUP, input all required licence information for customers seeking restricted items
Complete Sales Return orders within 48hrs
Report product shortages as indicated in the system to the proper warehouses
Provide all customers, Order confirmations and tracking details
Backorder delivery status
Status of order
Status of purchases for material requirements if applicable for Backorder
AR status, copies of Invoices
Engage in continued education opportunities regarding product offerings
Complete all required safety training
Other duties, as assigned

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility